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FREQUENTLY ASKED QUESTIONS

Who is Elizabeth Medina?

Elizabeth Medina feels deeply passionate about Indian classical and folkloric dance and teaching. She stands out for her commitment to Indian culture and womanhood. She has been performing at important dance festivals, private events and royal weddings in Rajasthan (India), where she travels yearly since 2014 to perform with her teacher, Colleena Shakti.

How can I purchase a dance training cycle and how does it work?

Buying a pre-recorded workshop is like any other purchase. You just have to follow the steps, and as soon as you make the payment, you will receive a private Vimeo access email with a password.

You can watch it as many times as you wish for two months!

What is Ninive Tribe Treasures?

Ninive is a selected silver jewelry and exclusive antique Indian items brand. You can also find India and Orient inspired dance costuming. Among other products that can be purchased in our online store, you can find the Selene Collection, designed by Elizabeth Medina.

How much is the shipping?

For Peninsular orders, delivery time is between 24 and 48 hours. For Balearic Islands orders, delivery time is between 48 and 72 hours. Delivery times will vary for Canary Islands or other countries.

How long is the delivery time?

For Peninsular orders, delivery time is between 24 and 48 hours. For Balearic Islands orders, delivery time is between 48 and 72 hours. Delivery times will vary for Canary Islands or other countries.

Do we admit item returns?

We want our clients to be delighted with their orders. If this is not the case, you can return your order and exchange it for another item.

The purchase must be returned within 14 calendar days of receiving your order, according to the Spanish Territory Retail Trade Law.

We must receive the package during those 14 calendar days. This policy shall not apply to non peninsular shippings, No returns will be admitted after the due date.

No returns will be admitted for following items:

  • ACCESSORIES
  • Under request or customized items.

Should you try to return a nonreturnable item we will contact you and return the items back to you along with the relevant freight shipping charges.

How to make exchange or returns?

The customer is responsible for returning the items, by the courier company of their choice.

The customer is responsible for returning the items by the means they deem more convenient, in the original packaging and in the same condition it was received, properly packed, protected and labeled.

Items must be unworn, free of damages, unstained, body odor-free and unperfumed. Shall we detect the item was used; the return process will be cancelled. You can claim your item, paying the shipping and process expenses. It is required to indicate customer´s PERSONAL INFORMATION inside the package.

The customer is required to express if they are requesting a refund or an exchange. The customer should indicate the chosen returning method.

  • Customer´s name and email address
  • Purchase date
  • Purchased items

Should the customer cancel the order voluntarily after paying with Paypal, the processing expenses charged by Paypal will be deducted from the refund. In case of any defects, mistakes or damages, those must be notified within 48 hours after receiving your order, by sending an email to: info@elizabeth-medina.com

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